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Test Bank for Workplace Communications: The Basics, 6/E, George J. Searles, ISBN-10: 0321916786, ISBN-13: 9780321916785, Downloadable Digital Test Bank Files

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Test Bank for Workplace Communications: The Basics, 6/E, George J. Searles, ISBN-10: 0321916786, ISBN-13: 9780321916785



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Table of Contents

Contents

Preface

Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone

Purpose

Audience

Tone

Exercises

Chapter 2 Workplace Correspondence

Memos and E-mails

Business Letters

Checklist: Evaluating a Memo or E-mail

Checklist: Evaluating a Business Letter

Exercises

Chapter 3 Effective Visuals: TTables, Graphs, Charts, and Illustrations

Principles of Effective Visuals

TTables

Graphs

Line Graphs

Bar Graphs

Charts

Flowcharts

Organizational Charts

Gantt Charts

Circle Charts

Illustrations

Photographs

Drawings

Diagrams

Checklist: Evaluating a Visual

Exercises

Chapter 4 Short Reports: Page Design, Formats, and Types

Page Design

Report Formats: Memo, Letter, and Booklet

Types of Reports

Incident Report

Progress Report

Recommendation Report

Travel Report

Exercises

Checklist: Evaluating a Memo Report

Chapter 5 Summaries

Types of Summaries: Descriptive, Informative, and Evaluative

Summarizing Print Sources

Summarizing Nonprint Sources

Checklist:Evaluating a Summary

Exercises

Chapter 6 Fliers, Brochures, and Newsletters

Fliers

Checklist: Evaluating a Flier

Brochures

Checklist: Evaluating a Brochure

Newsletters

Checklist: Evaluating a Newsletter

Exercises

Chapter 7 Instructions and Procedure Descriptions

Instructions

Procedure Description

Avoiding Liability

Checklist: Evaluating Instructions and Procedure Descriptions

Exercises

Chapter 8 Job Application Process: Letter, Résumé, Interview, and Follow-Up

Application Letter

Résumé

Traditional Résumé

ScannTable Résumé

Interview

Follow-up

Checklist: Evaluating an Application Letter, Résumé, and Follow-Up

Exercises

Chapter 9 Oral Presentations: Preparation and Delivery

Preparation

Preliminaries

Rehearsal

Delivery

Introductions and Conclusions

Vocal Factors

Physical Factors

Eye Contact

Presentation Aids

Checklist: Evaluating a Public Speaker

Enthusiasm

Exercises

Chapter 10 Proposals

Solicited Proposals

Unsolicited Proposals

Internal and External Proposals

Formats of Proposals

Objectives of Proposals

Checklist: Evaluating a Proposal

Exercises

Chapter 11 Long Reports: Format, Collaboration, and Documentation

Format

Transmittal Document

Title Page

Abstract

TTable of Contents

List of Illustrations

Glossary

Text

Visuals

Pagination

Collaboration

Documentation

Bibliography

Parenthetical Citations

Checklist: Evaluating a Long Report

Exercises

Appendix A: Ten Strategies to Improve Your Style

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar

Index