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Table of Contents
Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone
Chapter 2 Workplace Correspondence
Memos and E-mails
Checklist: Evaluating a Memo or E-mail
Checklist: Evaluating a Business Letter
Chapter 3 Effective Visuals: TTables, Graphs, Charts, and Illustrations
Principles of Effective Visuals
Checklist: Evaluating a Visual
Chapter 4 Short Reports: Page Design, Formats, and Types
Report Formats: Memo, Letter, and Booklet
Types of Reports
Checklist: Evaluating a Memo Report
Chapter 5 Summaries
Types of Summaries: Descriptive, Informative, and Evaluative
Summarizing Print Sources
Summarizing Nonprint Sources
Checklist:Evaluating a Summary
Chapter 6 Fliers, Brochures, and Newsletters
Checklist: Evaluating a Flier
Checklist: Evaluating a Brochure
Checklist: Evaluating a Newsletter
Chapter 7 Instructions and Procedure Descriptions
Checklist: Evaluating Instructions and Procedure Descriptions
Chapter 8 Job Application Process: Letter, RÃ©sumÃ©, Interview, and Follow-Up
Checklist: Evaluating an Application Letter, RÃ©sumÃ©, and Follow-Up
Chapter 9 Oral Presentations: Preparation and Delivery
Introductions and Conclusions
Checklist: Evaluating a Public Speaker
Chapter 10 Proposals
Internal and External Proposals
Formats of Proposals
Objectives of Proposals
Checklist: Evaluating a Proposal
Chapter 11 Long Reports: Format, Collaboration, and Documentation
TTable of Contents
List of Illustrations
Checklist: Evaluating a Long Report
Appendix A: Ten Strategies to Improve Your Style
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar